q788 Privacy Policy – How We Handle Your Personal Data

01 Who We Are

q788 operates the online gaming platform available at q788.win. When this Privacy Policy refers to "q788", "we", "us" or "our", it means the q788 platform and the team responsible for operating it. q788 acts as the data controller for personal information collected through the platform – meaning we determine how and why your data is processed.

For all privacy-related queries and data requests, you can contact us via the live chat on q788.win or by emailing [email protected]. We will always identify ourselves clearly when handling your data request.

02 Data We Collect

q788 collects the following categories of personal information:

03 How We Collect Your Data

q788 collects personal data through the following means:

• Registration: When you create a q788 account, you provide your name, email address, date of birth and contact details directly to us.
• Account activity: As you use the platform – depositing PKR, placing bets, requesting withdrawals, playing Slots or Live Casino games – data about those activities is automatically generated and stored.
• Identity verification: When we request identity documents for age verification or withdrawal processing, you upload those documents directly through the platform or send them via the support channel.
• Payment processing: When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast or bank transfer, your payment method details are passed through our payment processing partners. We receive confirmation and reference data from those transactions.
• Cookies and device data: When you visit q788.win, our servers automatically collect technical data including your IP address, browser type and device information. Cookies placed on your device collect additional usage data as described in Section 8.
• Customer support: When you contact our support team via live chat or email, the content of those communications is recorded and stored to allow us to resolve your query and maintain a record of the interaction.

04 How We Use Your Data

q788 uses your personal data for the following purposes:

• Account management: Creating, maintaining and securing your q788 account. Sending you account-related notifications such as deposit confirmations, withdrawal updates and security alerts.
• Transaction processing: Processing PKR deposits and withdrawals through your chosen payment method (JazzCash, Easypaisa, Raast, bank transfer or card).
• Identity and age verification: Confirming that you are 18 years of age or older and that your identity matches the account registration details before processing large withdrawals or when required by our verification procedures.
• Fraud prevention and security: Monitoring account activity for unusual patterns that may indicate fraudulent transactions, account takeover attempts, money laundering or platform abuse. Protecting the integrity of the platform for all players.
• Customer support: Responding to your support queries, resolving disputes and providing assistance with account issues.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gaming behaviour and to apply responsible gaming limits where applicable, including deposit limits and self-exclusion requests.
• Platform improvement: Analysing aggregated usage data to understand how players use q788 and to improve the platform's design, features and performance.
• Marketing communications: Sending you information about q788 bonuses, promotions and new games where you have consented to receive marketing communications. You can opt out of marketing emails at any time via your account settings or by contacting support.
• Legal compliance: Fulfilling any legal obligations that require us to retain or provide personal data, such as responding to lawful requests from competent authorities.

05 Legal Basis for Processing

q788 processes your personal data on one or more of the following legal grounds depending on the purpose:

• Contractual necessity: Most processing – including account management, deposit and withdrawal processing, and customer support – is necessary to perform the contract between you and q788 when you register and use the platform.
• Legitimate interests: Fraud detection, security monitoring and platform improvement are carried out on the basis of q788's legitimate interests in operating a safe and reliable platform. We ensure these interests do not override your privacy rights.
• Consent: Marketing communications are sent on the basis of your consent, which you can withdraw at any time. Certain non-essential cookies are also placed on the basis of your consent.
• Legal obligation: Retaining transaction records and responding to lawful authority requests are carried out to comply with applicable legal obligations.

06 Sharing Your Data

q788 does not sell your personal data. We share personal data only in the following limited circumstances:

• Payment processors: Your payment details are shared with our payment processing partners (including the providers behind JazzCash, Easypaisa and Raast integrations) solely for the purpose of processing your PKR deposits and withdrawals. These partners process data under their own privacy policies and security standards.
• Game providers: To enable gameplay, limited technical data (such as player session tokens) may be shared with third-party game providers whose games are available on q788. Game providers do not receive your personal account or financial details.
• Identity verification services: If we use a third-party identity verification service to confirm your age or identity, your verification documents may be processed by that service. Such sharing takes place under strict data processing agreements.
• IT and infrastructure providers: Cloud hosting, security monitoring and technical support providers may have access to data as part of the services they provide to q788. All such providers operate under confidentiality obligations.
• Legal authorities: q788 may disclose personal data if required to do so by a lawful order from a competent authority. We will only disclose the minimum data necessary to satisfy such a request.

07 Payment Processing and Financial Data

All PKR transactions on q788 – whether deposits via JazzCash, Easypaisa, Raast, bank transfer or card, or withdrawals to those same methods – involve the processing of financial data. The following applies to how we handle that data:

• Payment credentials such as JazzCash or Easypaisa mobile numbers, bank account numbers and card details are processed through secure, encrypted payment channels. q788 does not store full payment credentials on its own servers.
• Transaction records including deposit amounts, withdrawal amounts, dates and payment method references are retained as part of your account history. You can view your transaction history within your q788 account at any time.
• Payment data is used for the purpose of processing your transactions and, where required, for resolving disputes or investigating suspicious financial activity.
• Deposits must be made from a payment account registered in your own name. Withdrawals are sent to the same payment method used for deposits. This ensures your financial data stays consistent and prevents unauthorised transactions.

08 Cookies and Tracking Technologies

q788 uses cookies and similar tracking technologies when you use the platform. Cookies are small files stored on your device that help the platform function properly and allow us to understand how it is being used.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cannot be disabled without significantly impacting your ability to use the platform.
• Functional cookies: These remember your preferences such as language settings and display options, so you do not have to reset them every time you visit.
• Analytics cookies: These collect anonymous information about how players use q788.win – which pages are visited most, how long sessions last, and which features are used. This data is aggregated and used to improve the platform.
• Marketing cookies: Where you have consented, these cookies help us understand whether marketing communications have been effective. q788 does not use cookies to serve advertisements on third-party websites.

You can control cookies through your browser settings. Note that disabling essential cookies will affect your ability to use the platform. For analytics and marketing cookies, you can opt out via your account settings or browser controls.

09 Data Retention

q788 retains your personal data for as long as it is necessary for the purposes described in this policy. The following general retention periods apply:

• Active account data: Retained for as long as your account remains active on q788.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years from the date of the transaction. This is standard practice for financial record-keeping and may be required to respond to disputes or legal enquiries.
• Identity verification documents: Retained for as long as your account is active and for a period after account closure as required for legal compliance. Documents are stored in encrypted form.
• Support communications: Customer support chat logs and email correspondence are typically retained for 12 months from the date of the interaction, unless a longer period is needed for ongoing dispute resolution.
• After account closure: Following account closure, q788 retains a minimum set of data required for legal compliance, fraud prevention and dispute resolution purposes. Data that is no longer needed is securely deleted.

10 Security Measures

q788 takes the security of your personal data seriously. The following technical and organisational measures are in place to protect it:

• All data transmitted between your device and q788.win is encrypted using SSL/TLS technology. Look for the padlock icon in your browser address bar when using the platform.
• Passwords are stored in encrypted, hashed form. q788 staff cannot view your password in plain text.
• Access to personal data is restricted to authorised personnel only, on a strict need-to-know basis. All staff with access to personal data operate under confidentiality obligations.
• q788 monitors platform activity for unusual patterns that may indicate a data security incident or account compromise.
• In the event of a data security incident that affects your personal data, q788 will notify affected players as promptly as possible and take immediate steps to contain and address the issue.

11 Your Rights

You have the following rights in relation to the personal data q788 holds about you. To exercise any of these rights, contact our support team via live chat or email at [email protected].

To exercise any of these rights, contact us via live chat on q788.win or email [email protected]. We will acknowledge your request and aim to respond fully within 30 days. In complex cases we may need up to an additional 60 days, and we will inform you if that is the case.

12 Minors and Under-18 Protection

q788 is strictly an adult platform. We do not knowingly collect personal data from individuals under 18 years of age. Our registration process includes a date of birth field and age confirmation step to prevent underage registration.

If q788 becomes aware that an account has been registered by a person under 18, that account will be immediately closed, all funds will be forfeited, and any personal data collected will be securely deleted except where retention is required to prevent future underage registration attempts.

If you are a parent or guardian and believe a minor may have registered on q788, please contact our support team immediately so we can investigate and take appropriate action.

13 Changes to This Privacy Policy

q788 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When we make changes:

• The "Last Updated" date at the top of this page will be revised.
• For material changes that significantly affect how we use your data, we will notify you via your registered email address or via an in-platform notification at your next login.
• Continued use of q788.win after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy.
• If you do not agree with an updated Privacy Policy, you should stop using the platform and contact support to request account closure and data handling instructions.

We recommend bookmarking this page and checking it periodically for any updates.

14 Contact Us

For any questions, concerns or requests related to this Privacy Policy or the personal data q788 holds about you, please get in touch through any of the following channels:

• Live Chat: Available 24/7 on q788.win – the fastest way to reach us for any privacy query.
• Email: [email protected] – for formal data access, correction or deletion requests. Please include your registered email address and a description of your request.
• Responsible Gaming: If your privacy query relates to responsible gaming tools or self-exclusion, visit /responsible-gaming for dedicated guidance.
• Terms and Conditions: For the full platform usage agreement, visit /terms-conditions.
• FAQ: Common questions about accounts and privacy are answered at /faq.